Tuesday, September 11, 2012

Go Daddy release: Yesterday's service outage not caused by 'hack' or denial of service attack

Go Daddy Site Outage Investigation Completed

Contact

Elizabeth Driscoll, VP Public Relations

480.505.8878

Go Daddy Site Outage Investigation Completed

Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

The service outage was not caused by external influences. It was not a "hack" and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.

At no time was any customer data at risk or were any of our systems compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

We take our business and our customers' businesses very seriously. We apologize to our customers for these events and thank them for their patience.

- Scott Wagner Go Daddy Interim CEO

About Go Daddy Go Daddy is the world's largest domain name provider, Web hosting provider and new SSL certificates provider, focused on helping small businesses grow larger. Go Daddy provides dozens of cloud-based services and is the largest worldwide mass-market hosting provider by annual revenue according to Tier1 Research (Mass-Market Hosting Report-Winter 2011) and is the #1 provider of net-new SSL certificates for 2011, according to the Netcraft, LTD Secure Server Survey. To learn more about the company, visit www.GoDaddy.com/PR.

- Go Daddy Operating Company, LLC - Copyright © 2012 GoDaddy.com, LLC All Rights Reserved.